Refund Policy

 

  • Introduction
  • At X-DREAM CREW Snowboard Club's online store, we strive to provide our customers with the highest quality snowboarding gear and exceptional service. We understand that sometimes a product may not meet your expectations or you may change your mind. Our Refund Policy outlines the terms and conditions for returns, exchanges, and refunds, ensuring your satisfaction and a seamless shopping experience. By making a purchase on our website, you agree to this Refund Policy.


  • Eligibility for Returns and Exchanges
    • Timeframe for Returns

    You may return eligible products within 30 days of the delivery date for a refund or exchange. Please note that any requests for returns or exchanges made after the 30-day period will not be accepted.


    • Condition of Returned Items

    To be eligible for a return or exchange, your item must be unused, in the same condition you received it, and in its original packaging. Please include a copy of your receipt or proof of purchase with your return.


    • Non-Returnable Items

    Certain types of products cannot be returned or exchanged. These include, but are not limited to:

    • Gift cards
    • Personalized or custom-made items
    • Clearance or sale items
    • Items marked as "non-returnable" on the product page
    • Change of mind 

  • Return and Exchange Process

    • Initiation of Return or Exchange

    To initiate a return or exchange, please contact our customer support team at info@x-dream.com.au within the 30-day return period. Our team will provide you with instructions on how to proceed and will allocate a Return Merchandise Authorization (RMA) number.


    • Shipping Returned Items

    You will be responsible for the cost of shipping the item back to us. Please use a trackable shipping method, as we cannot be responsible for lost or damaged return shipments.


    • Inspection and Processing

    Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. For exchanges, we will ship the new item to you once we receive and inspect the returned item.



  • Damaged, Defective, or Incorrect Items

    • Reporting Issues

    If you receive a damaged, defective, or incorrect item, please contact our customer support team within 7 days of delivery. We will arrange for a replacement or refund, depending on your preference, at no additional cost to you.


    • Shipping for Damaged, Defective, or Incorrect Items

    We will provide you with a prepaid shipping label to return the damaged, defective, or incorrect item. Once we receive the item, we will process the replacement or refund accordingly.


  • Late or Missing Refunds
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    If you haven't received a refund within the specified timeframe, please check your bank account, credit card statement, or payment provider for any pending transactions. Please contact our customer support team for further assistance if the refund is still missing.



  • Customer Support
  •  

    Our customer support team is here to help you with any questions or concerns regarding returns, exchanges, and refunds. You can reach us by email at info@x-dream.com.auWe appreciate your business and will do our best to ensure your satisfaction with every purchase at Xdream Snowboard Club's online store.