At X-DREAM CREW Snowboard Club's online store, we strive to provide our customers with the highest quality snowboarding gear and exceptional service. We understand that sometimes a product may not meet your expectations or you may change your mind. Our Refund Policy outlines the terms and conditions for returns, exchanges, and refunds, ensuring your satisfaction and a seamless shopping experience. By making a purchase on our website, you agree to this Refund Policy.
You may return eligible products within 14 days of the delivery date for a refund or exchange. Please note that any requests for returns or exchanges made after the 14-day period will not be accepted.
To be eligible for a return or exchange, your item must be unused, in the same condition you received it, and in its original packaging. Please include a copy of your receipt or proof of purchase with your return.
Certain types of products cannot be returned or exchanged. These include, but are not limited to:
To initiate a return or exchange, please contact our customer support team at info@x-dream.com.au within the 14-day return period. Our team will provide you with instructions on how to proceed and will allocate a Return Merchandise Authorization (RMA) number.
You will be responsible for the cost of shipping the item back to us. Please use a trackable shipping method, as we cannot be responsible for lost or damaged return shipments.
Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. For exchanges, we will ship the new item to you once we receive and inspect the returned item.
If you receive a damaged, defective, or incorrect item, please contact our customer support team within 7 days of delivery. We will arrange for a replacement or refund, depending on your preference, at no additional cost to you.
We will provide you with a prepaid shipping label to return the damaged, defective, or incorrect item. Once we receive the item, we will process the replacement or refund accordingly.
If you haven't received a refund within the specified timeframe, please check your bank account, credit card statement, or payment provider for any pending transactions. Please contact our customer support team for further assistance if the refund is still missing.
Our customer support team is here to help you with any questions or concerns regarding returns, exchanges, and refunds. You can reach us by email at info@x-dream.com.au. We appreciate your business and will do our best to ensure your satisfaction with every purchase at Xdream Snowboard Club's online store.
