Welcome to X-DREAM CREW snowboard club's online store! We're committed to delivering your high-quality designed snowboard clothing as efficiently and reliably as possible. Our shipping policy outlines the details of our shipping process, from order placement to delivery, ensuring a smooth experience for you. By shopping with us, you agree to the terms and conditions of this policy.
We proudly serve customers across Australia. No matter where you're located, we'll ensure your snowboard gear is delivered straight to your doorstep.
Our love for snowboarding knows no boundaries, and neither does our shipping! We offer international shipping to snowboard enthusiasts worldwide. Please be aware that international shipments may be subject to customs fees and import duties, which vary depending on the destination country.
We partner with leading shipping carriers to ensure your package arrives promptly and safely. These carriers include Australia Post, DHL, FedEx, and UPS.
We offer various shipping methods to cater to your needs. Delivery times may vary depending on your chosen shipping method and destination:
Please note that these delivery times are estimates and may be subject to unforeseen delays, particularly during peak seasons or due to extreme weather conditions.
Shipping rates within Australia are calculated based on the total weight of your order and your chosen shipping method. To see the shipping cost for your order, simply proceed to checkout and enter your shipping address.
International shipping rates are also calculated based on the total weight of your order and your chosen shipping method. Keep in mind that international orders may be subject to additional customs fees and import duties, which are the customer's responsibility.
Please note that customers are responsible for any applicable taxes and import duties on international orders. These charges vary by country and are not included in the shipping cost.
We strive to process your order as quickly as possible. Most orders are processed within 1-2 business days. During peak seasons, processing times may take up to 3-4 business days.
Once your order is dispatched, you'll receive a shipping confirmation email with your tracking number. You can use this number to track the progress of your shipment on the carrier's website.
In the unfortunate event that your package is lost or damaged during transit, please contact our customer support team immediately. We'll work with the shipping carrier to resolve the issue and, if necessary, send you a replacement or process a refund.
Please ensure your shipping address is accurate and complete. If a package is returned to us due to an incorrect or incomplete address, you'll be responsible for any additional shipping fees to resend the package.
We're here to help with any shipping-related queries. If you have any questions or concerns, please contact our customer support team info@x-dream.com.au.
We'll be happy to assist you in any way we can.
