Shipping Policy


  • Introduction

    Welcome to X-DREAM CREW snowboard club's online store! We're committed to delivering your high-quality designed snowboard clothing as efficiently and reliably as possible. Our shipping policy outlines the details of our shipping process, from order placement to delivery, ensuring a smooth experience for you. By shopping with us, you agree to the terms and conditions of this policy.


  • Shipping Destinations

    • Domestic Shipping within Australia

    We proudly serve customers across Australia. No matter where you're located, we'll ensure your snowboard gear is delivered straight to your doorstep.


    • International Shipping

    Our love for snowboarding knows no boundaries, and neither does our shipping! We offer international shipping to snowboard enthusiasts worldwide. Please be aware that international shipments may be subject to customs fees and import duties, which vary depending on the destination country.


  • Shipping Carriers and Methods

    • Shipping Carriers

    We partner with leading shipping carriers to ensure your package arrives promptly and safely. These carriers include Australia Post, DHL, FedEx, and UPS.

    • Shipping Methods and Estimated Delivery Times

    We offer various shipping methods to cater to your needs. Delivery times may vary depending on your chosen shipping method and destination:

    • Standard Shipping: 5-7 business days (domestic), 10-15 business days (international)
    • Express Shipping: 3-4 business days (domestic), 8-10 business days (international)

    Please note that these delivery times are estimates and may be subject to unforeseen delays, particularly during peak seasons or due to extreme weather conditions.


  • Shipping Rates and Fees

    • Domestic Shipping Rates

    Shipping rates within Australia are calculated based on the total weight of your order and your chosen shipping method. To see the shipping cost for your order, simply proceed to checkout and enter your shipping address.


    • International Shipping Rates

    International shipping rates are also calculated based on the total weight of your order and your chosen shipping method. Keep in mind that international orders may be subject to additional customs fees and import duties, which are the customer's responsibility.


    • Taxes and Import Duties

    Please note that customers are responsible for any applicable taxes and import duties on international orders. These charges vary by country and are not included in the shipping cost.


  • Order Processing and Dispatch

    • Order Processing Time

    We strive to process your order as quickly as possible. Most orders are processed within 1-2 business days. During peak seasons, processing times may take up to 3-4 business days.


    • Order Dispatch and Tracking Information

     Once your order is dispatched, you'll receive a shipping confirmation email with your tracking number. You can use this number to track the progress of your shipment on the carrier's website.


  • Delivery Issues

    • Lost or Damaged Shipments

    In the unfortunate event that your package is lost or damaged during transit, please contact our customer support team immediately. We'll work with the shipping carrier to resolve the issue and, if necessary, send you a replacement or process a refund.


    • Address Errors and Failed Deliveries

    Please ensure your shipping address is accurate and complete. If a package is returned to us due to an incorrect or incomplete address, you'll be responsible for any additional shipping fees to resend the package.


    • For pre-ordered or back-ordered items
    If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available.

  • Customer Support
  • We're here to help with any shipping-related queries. If you have any questions or concerns, please contact our customer support team

     We'll be happy to assist you in any way we can.